A Critical Need for Reliable Network and Voice Systems
In the fast-paced world of health care, reliable network and voice systems are critical. When a major healthcare provider, facing mounting frustrations with an unresponsive vendor, reached out to us, BlackHawk Data stepped in to provide a tailored solution that changed the course of their managed services—and their budget.
The Problem: A Small Fish in a Big Pond
Our client, a well-known health care provider, was caught in a precarious situation. They were under the thumb of a massive vendor, and their network management was riddled with problems. They lacked control over their own network and were entirely dependent on the vendor's sluggish, overcharged service. With only a Network Operations Center (NOC) and no help desk or security support, they were effectively locked out of their system.
Their voice network was down, and to make matters worse, their vendor was unwilling to assist because the client’s bucket of hours had run dry. Despite paying exorbitant fees—ten times more than necessary—the client was receiving minimal service. They were treated as just another number, lost in the sea of larger customers.
The First Step: Understanding the Gaps
At BlackHawk Data, we believe that technology is a powerful asset that can transform the learning experience. We provide IT solutions that address the exact pain points highlighted in the survey, empowering colleges to deliver better services, support, and infrastructure for students. Here’s how we can help:When we first connected with this health care provider, it was clear they needed more than just basic IT services. They needed a true partner—someone who would listen, assess, and act swiftly. We met with their team to fully understand their challenges and assess the current state of their network and contracts.
Our full-scale assessment revealed several glaring issues:
• They had no control over their network.
• The vendor controlled every aspect, leaving the client without the ability to make changes or troubleshoot problems.
• Their existing network was unstable, and their current contracts were working against them, making them feel trapped.
Beyond network stability, there were critical gaps in their security posture that had gone unnoticed for too long. We needed to provide a solution that not only stabilized their infrastructure but also enhanced security.
The Solution: Personalized Service and Long-Term Savings
After a thorough review, we developed a comprehensive plan to free them from their previous vendor's contract and stabilize their network. Transitioning from a giant like their previous partner to a smaller, more agile partner like BlackHawk Data can be daunting. Our goal was to guide the client through this process, ensuring them that they were in trusted hands.
The result? We helped the client exit their contract, stabilizing their network and voice system while cutting their annual costs by over $1 million each year—savings that accumulated over the last five years. These savings were channeled into more impactful projects for their organization, allowing them to expand their services.
The Long-Term Impact: A Trusted Partnership
Today, more than five years later, our client enjoys a stable, co-managed network where they maintain control while having BlackHawk Data as a dedicated partner. They are no longer just a number; they know they can reach out via phone, text, or email and receive the personalized service they deserve.
We didn’t stop at network management. Recognizing their staffing constraints, we extended their managed services contract to include onsite support and staff augmentation services. With 25 locations across the New York Metro area and only two in-house IT staff, we acted as an extension of their team, providing them with the manpower and expertise needed to manage their complex network and security landscape. All of this was delivered for less than what they had previously paid for inadequate service.
The transformation has been profound. What started as a cold call at just the right time has blossomed into a long-term partnership based on trust, transparency, and mutual success. BlackHawk Data has become an integral part of their operation, ensuring that their network remains strong and secure while enabling them to focus on their core mission—providing top-quality care to their patients.
This success story is just one example of how BlackHawk Data partners with organizations to deliver more than just managed services. We deliver peace of mind, cost savings, and a relationship built on trust. Contact us to learn how we can help you.