Outdated Support and Sky-High Costs
Our client, a financial services firm, found themselves in a difficult situation with their previous managed services provider. Despite paying premium rates, they were constantly dealing with account team changes, inconsistent support, and a service level that didn’t align with their business needs. Their managed services setup was limited to just a basic Network Operations Center (NOC), with no security provisions or help desk for user support. The lack of attention to detail, paired with an overstretched internal IT team, left them vulnerable and frustrated.
A Fresh Start with BlackHawk Data
When the client approached us, they were seeking not just a solution, but a partner who could understand their challenges and offer lasting improvements. We began by visiting their office in Connecticut to meet with their IT team. It was clear that they needed more than just a service provider—they needed a comprehensive IT strategy that could alleviate the burden on their team and bring stability to their operations. We listened to their concerns, identified the gaps in their current setup, and learned about the issues their users were experiencing.
Crafting the Perfect Solution: Tailored Managed Services
Understanding their pain points allowed us to build a fully customized solution that would cover all their IT needs. After assessing their network and infrastructure, we developed a plan that included:
• Comprehensive NOC, SOC, and Help Desk Services: We transformed their managed services into a one-stop solution, offering not only the NOC services they had but also adding a Security Operations Center (SOC) and a Help Desk. This provided the client with the security and user support they had been missing.
• 24/7 Engineering Support: Our solution included round-the-clock engineering support, ensuring that their team had access to help whenever needed, without the frustration of tracking down a technician.
• Enhanced Security: We conducted a full security audit, identifying vulnerabilities and closing gaps. We also implemented a security plan to safeguard their infrastructure against external threats.
All of this was delivered while reducing their overall costs, offering more value for less money.
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24/7 Support and Enhanced Security
The new managed services approach transformed how the client operated. They no longer had to struggle with limited support or an overworked IT team. With a dedicated, always-available engineering team in place, their employees could access help anytime, minimizing downtime and boosting productivity.
On the security front, our SOC services ensured their systems were continuously monitored, protecting their sensitive financial data and eliminating the vulnerabilities that had previously left them exposed.
The Long-Term Impact: Results That Matter
Not only did we deliver a better-managed services solution, but we also helped the client cut costs. They were paying less than they had been with their previous provider, while receiving far superior services and support.
Over the past five years, we’ve built a long-term partnership with this financial services firm. BlackHawk Data has become an extension of their internal team, sharing in their goals and providing the IT support they need to grow and thrive. Today, they have a partner that’s as invested in their success as they are, ensuring their network, security, and employees are well taken care of.
At BlackHawk Data, we believe that managed services should go beyond basic IT support. Our tailored solutions, combined with dedicated 24/7 services, offer clients peace of mind, enhanced security, and cost savings. This financial services client now has a trusted partner that delivers value across all aspects of their IT infrastructure. We look forward to continuing this journey together, ensuring their long-term success. Contact us to learn how we can help you.
