Limited Support and Unresponsive Services
Our client, a major bi-state public sector agency, was facing significant challenges with their previous managed services provider. The agency had been receiving only basic support through a Network Operations Center (NOC), but without proactive management or true understanding of their complex network. They lacked visibility into network alerts and incidents, leaving them vulnerable to downtime and outages. More critically, the client felt that their previous vendor did not care about their unique needs or the safety of the public, which their network helps protect.
