How BlackHawk Data Transformed a New York Healthcare Agency's IT operations

Struggling with Costly, Inefficient IT

A New York-based healthcare agency was struggling to balance cost efficiency and operational effectiveness while providing critical support to its staff and patients. Their existing IT provider had become more of a burden than a solution—locking them into restrictive contracts and failing to deliver the support they needed.

Adding to the challenge, the agency lacked in-house expertise to manage and maintain its IT infrastructure, making it difficult to break free from their underperforming provider. That's were BlackHawk Data stepped in.

Expert as a Service: A Smarter IT Solution

Our team conducted a comprehensive network assessment to identify gaps, inefficiencies, and opportunities for improvement. We worked closely with the agency to develop an exit strategy, carefully reviewing contracts to ensure a smooth transition away from their existing provider.

Beyond just switching providers, the agency needed expertise across multiple IT technologies—from security to infrastructure management. Hiring and training internal staff for each specialized role would have been costly and time-consuming. Instead, BlackHawk Data provided a scalable, tailored support solution, ensuring they had access to the right expertise exactly when they needed it.

The result? A cost-effective, highly responsive IT environment that empowered the agency to focus on what matters most—delivering exceptional care to their patients.

Cost Savings & Reliable IT Support

BlackHawk Data's engineers provided the agency with a full team of specialized engineers—all for the same cost they were previously paying for a single, underutilized resource. This approach not only maximized their investment but also ensured they had the right expertise on demand to support their evolving needs.

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