Challenge
An effective representation of BlackHawk Data's superior IT services can be elucidated through their interaction with a NY-based gaming facility. This enterprise faced an unprecedented crisis when their data center experienced power loss; a significant glitch which forced their network equipment into a reset mode. Following this, the core switch stack, responsible for multiple applications and internet access, failed to resume operations. Efforts to rectify the issue by their prevailing Managed Services Provider (MSP) proved futile, leaving this gaming facility in an operational standstill.

Solution
On receiving an SOS call from the gaming facility, BlackHawk Data immediately maneuvered its team into action, thereby underscoring their commitment to high-touch, fast-response solutions. Two BlackHawk engineers were promptly engaged to diagnose and fix the unforeseen tech issue. Thanks to their advanced remote analysis skills, the engineers determined that the core switch had crashed due to an undetected error in a previous OS upgrade.

Applying their tactical acumen, the BlackHawk engineers rebooted the failed OS upgrade utilizing an image stored in the flash memory, eventually achieving a successful boot-up. To confirm a robust recovery, the team guided the client to monitor the other offline switches and restored the missing configuration on the core switch.


Outcome and Implications
By executing an impressive blend of systematic client communication and proficient technological expertise, BlackHawk seamlessly restored the critical services. Recognizing the firm's swift action and superior technical rescue, the gaming entity enlisted BlackHawk Data as their official IT solutions provider. This event validates BlackHawk Data's commitment to its mission - evolving technology design, delivery, and management to prioritize clients and solutions above all else.


Core Competencies and Services
Significantly, BlackHawk Data's proposed IT services combine expertise with comprehensive technological proficiency. Their operational capabilities encompass an elaborately designed infrastructure, incorporating services in the realms of Wireless, IoT, WDM/Optical Transport and Data Center services. The company further ventured into the 'As a Service' domain, delivering Infrastructure, Desktop, IT, SD-WAN, Managed Internet/Circuits, and diverse Collaboration services.

On the cloud front, BlackHawk Data offers extensive support to businesses by providing Office 365 and AWS Migrations services, Azure Migrations for public, private, and hybrid platforms, along with Cloud Backup and Security. Additionally, their knowledge extends to an impressive suite of collaboration services including Voice Over IP, Contact Center, and Video.


About BlackHawk Data
In an era where businesses are digitally driven, efficient and strategic IT operations are fundamental to an organization's growth and stability. Founded in 2018, BlackHawk Data emerged with a vision to redefine the IT landscape by assembling a forward-thinking, client-focused IT consolidation that breaks the restrictions of conventional service models. Led by Maryann Pagano and Jason Caparoso, BlackHawk Data succeeds in offering comprehensive technological solutions to both the public and private sectors.